Module 3 - How To Have Difficult Conversations

Learning Objectives

  • Learn the skills and processes for leading difficult conversations when you are not in the same room.
  • Learn the People Leaders’ difficult conversation prevention process.
  • Discover the steps and methodology of giving and receiving challenging feedback in a virtual environment.

Click on the toggle item below to expand and watch the Module 3 training videos. 

3.1 - Leadership Model & The Different Types Of Conversations You Need To Be Prepared For As A Leader

3.2 - The Skills Needed To Have The Difficult Conversation

3.3 - How To Receive Feedback

3.4 - SBIN - The Best Feedback Model We Have Used

3.5 - Difficult Conversation Prevention Process

3.6  - Wrap Up, Next Steps & Reflection Questions