Module 3 - How To Have Difficult Conversations

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Learning Objectives

  • Learn the skills and processes for leading difficult conversations when you are not in the same room.
  • Learn the People Leaders’ difficult conversation prevention process.
  • Discover the steps and methodology of giving and receiving challenging feedback in a virtual environment.

Click on the titles below to reveal the content for each item.

3.1 - Leadership Model & The Different Types Of Conversations You Need To Be Prepared For As A Leader

3.2 - The Skills Needed To Have The Difficult Conversation

3.3 - How To Receive Feedback

3.4 - SBIN - The Best Feedback Model We Have Used

3.5 - Difficult Conversation Prevention Process

3.6  - Wrap Up, Next Steps & Reflection Questions

Resources

Please use the Comments section below to ask questions, to share your insights and to start a discussion with your colleagues.

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